FAQs

General information

The rhythm of the day in each room is flexible to the needs of the children each day. In each room our Parent Information wall will communicate the overall routine along with any important updates and what we have been learning about in class. In the Nursery we also keep a day book for each child to assist in communicating important outcomes in your child’s daily routine. Keep an eye on the Storypark App for additional updates throughout the day.

As most families are entitled to CCS, we do not offer multiple child discount.

Children are more susceptible to picking up illnesses in the early years of care because they come into contact with more people than they do in their own homes and are exposed to a range of infections they may not yet be immune to.

We follow the recommendations outlined in Australian Government Staying Healthy 5^th Edition book, but here are some helpful tips to know when to keep your child home from care:

Are they running a temperature?
Will they able to continue their normal routines and play without discomfort?
The most common illness that occur in the child are setting where you should keep your child home are: vomiting, diarrhea, mouth sores and conjunctivitis.

A helpful poster you could refer to if you are unsure of the Time Out poster produced by Queensland Health – https://www.health.qld.gov.au/__data/assets/pdf_file/0022/426820/timeout_poster.pdf

A stay and play are a free of charge transitional time that allows your child to settle in before they start care with us. They can explore the environments, get to know the routines, Educators and allow you to feel comfortable leaving your little ones with us. You are more than welcome to leave the room and enjoy a coffee, tea or water while your child gets to know their new surroundings. You must just stay on the premises.

Childcare Subsidy

At Edge Early Learning our fees include all meals and drinks, disposable nappies, sunscreen, and all educational programs. Special activities that may incur an additional cost are carefully chosen and limited in frequency and cost to ensure affordability within families’ budget constraints.

We are open Monday to Friday, 52 weeks per year, only closing for gazetted public holidays. Fees are based upon days of attendance, and any special offers that may be available at the time.

All of our payments are processed as direct debit through Debit Success. After filling out your online enrolment forms you be prompted to add a credit card or bank account details.

You may be eligible to receive a discount on your fees if you hold a health care card and your child is participating in our kindergarten program more than 1 day per week. Please speak to the Centre Director to see if you are eligible.

We are a government approved long day care centre. Affordability varies from family to family, but it doesn’t have to prevent your child from receiving cutting edge education.

Our ambition is to welcome every child into the classroom that is best suited to their learning development. As an approved child care service eligible for Child Care Subsidy (CCS) we can assist every family to access funding appropriate to their circumstances.

What is CCS?

Child Care Subsidy is a government program designed to help families with the cost of child care. It provides financial assistance to eligible families to reduce the amount of out-of-pocket expenses they need to pay for approved child care. The program is administered by the Department of Education, Training and Employment and is available to all families who meet certain eligibility criteria. Eligible families are able to claim a subsidy of up to 85 percent of their childcare fees, depending on their family income, the number of children in care, and the type and level of approved care.

Three things will determine a family’s level of Child Care Subsidy:

A family’s annual adjusted taxable income will determine the percentage of subsidy they are eligible for
An activity test will determine how many hours of subsidised care families can access, up to a maximum of 100 per fortnight, and
The type of child care service will determine the hourly rate cap.

More information about individual subsidy rates and annual cap changes is available on the Services Australia Website.

Some basic requirements must be satisfied for an individual to be eligible to receive Child Care Subsidy for a child. These include:

the age of the child (must be 13 or under and not attending secondary school)
the child meeting immunisation requirements

the individual, or their partner, meeting the residency requirements.

We offer session times to ensure you can make the most of your eligible hours, please speak to your local Centre Director for assistance.

How to Claim Child Care Subsidy (CCS)

Sign in to myGov and go to Centrelink.
Select Make a claim or view claim statusfrom your homepage.
Select Get startedfrom the Families menu.
Select Child Care Subsidy.
Answer the Eligibility check questions first.
Start your claim and answer the questions about your situation.
Review and confirm your claim.

Centrelink will tell you if they need you to do anything else to complete your claim.

What happens when I enrol at Edge?

Once you have submitted your enrolment information to any Edge centre we will send the enrolment through to Centrelink. This will then show on your Mygov account and you will need to confirm the enrolment.

What happens if I am already enrolled at another centre?

Your child can be enrolled at multiple centres, if your child will be attending multiple centres then simply confirm the second centre’s enrolment in myGov. Alternatively, if you are ceasing care at your current centre, ensure you provide the notice required to cease care and the centre will end your enrolment.

Questions?

Visit Services Australia for more information.

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